On-line Retailers - Increase your profits

• Get a trained virtual assistant(s) to support your online business
• 50% or more savings
• Man your site with live staff - 24/7
• Let experts handle your back-office & customer support, while you plan to expand your online empire
  
  

1. 24/7 fulfillment staff for your Website
2. Expertise in online selling tools and process
3. Front end customer support & helpdesk (Chat, email, call handling)
4. Bookkeeping, accounting & other admin tasks
5. Banner design, website maintenance & presentations

1. Front-end customer support (Chat, Call)
2. Update shopping cart products and prices everyday
3. Customer support by e-mail
4. Sort out everyday e-mails and reply or order products
5. Compare and update competitor products and prices
6. Crop and upload right images and pictures
7. Web text and image updating  
8. On-line ordering of products and delivery support
9. Manage vendors and any discrepancy between the order and product delivery
10. Maintain product and pricing information in Website/shopping cart
11. Manage/resolve customer complaints
12. Bookkeeping & Accounting related tasks
13. Daily accounts reconcile / banner design
14. Issue on-line gift coupons
15. Ledger maintenance
16. Journal entries
17. Reconciliation
18. Send PO’s to vendors
19. Manage accounts payable, receivable (A/P, A/R)
20. Contact vendors for accounting information to reconcile
21. Inventory accounting
22. Maintain inventory records
23. Payroll
24. Report (profit and loss etc)
25. IT Support
26. Web design, development, maintenance, data base and enhancements
27. E- commerce, content management systems, flash and multimedia